DHSed practical guide · Sources checked November 12, 2026
If a disability makes the regular bus difficult or impossible to use, ask SunLine about SunDial paratransit. It has an eligibility process; it is not automatically available because someone is older, cannot drive or has a low income.
For eligibility and application help: SunLine lists 760-343-3451. Use the current SunDial page for the online or printable application and provider sections.
Describe the travel barrier
SunLine considers how a physical, cognitive, emotional or visual disability affects a person's ability to use its fixed-route service. Explain the actual difficulty getting to a stop, boarding, recognizing the route or completing the trip. The agency makes the eligibility decision.
SunDial complements the fixed-route network. Check both trip addresses and the requested time with SunLine; do not assume it covers every part of the valley or every hour. Distance to a stop, diagnosis, finances or inability to drive alone do not establish eligibility.
Ask for a format you can use
SunLine's accessibility information describes alternative formats, including large print, audio, Braille and translated versions. Ask customer service about the format and assistance you need. Confirm which parts you complete and which information must come from a health-care provider.
Keep a copy of the submitted application and note when the agency considers it complete. Ask how to check progress and follow up using the instructions on the decision. Do not make a dependent appointment plan based only on sending a form.
Reservations come after eligibility
For approved riders, SunLine lists SunDial Reservations at 760-343-4231. This is a different purpose from asking how to apply. Have the rider information, exact pickup and destination, requested time, mobility-device details and any companion questions ready.
- Confirm pickup arrangements and the return trip.
- Ask about the current fare and any companion or attendant rules.
- Allow time for a shared ride, not a private direct taxi trip.
- Ask how to cancel or report a change and keep the confirmation.
If SunDial is not the right fit
Ask the organization arranging your appointment whether it offers a separate transportation benefit or referral. For older adults, County aging services can be another information route. Neither a referral nor an application guarantees that a vehicle will be available for a particular trip.
Your next step
Call customer service about eligibility if you are new to SunDial. If already approved, call reservations with the complete trip. Use the caregiver guide when someone is helping coordinate appointments and travel.
Keep going
Sources and updates
- SunLine: SunDial eligibility, application and reservations
- SunLine: accessible application formats and eligibility process
Prepared by DHSed with AI assistance from the linked public sources. Check current availability and the rules for your situation with the responsible provider. Send a correction.